OctoAssist AI ITSM
AI-Powered ITSM, calmly.
OctoAssist is an AI-first, ITIL-aligned IT Service Management platform for mid-market enterprises. Predictive ticketing, intelligent asset tracking, and automated resolution playbooks — without the legacy suite costs.
Built for
Mid-market IT teams that have outgrown spreadsheets and email — but don't need ServiceNow.
OctoAssist sits exactly where ITIL rigor meets boutique pricing. Audit-ready by default, deployable in five weeks, with three years of bug-fix coverage included.
What you actually get
Three workflows. One platform.
AI-driven ticketing that works.
Unified incident and service-request model powered by dynamic AI classification, intelligent impact assessment, and automated SLA timers. AI agents draft context-aware response suggestions for technicians, reducing first-response and resolution times by up to 60%.
- Pre-built service catalogue: laptop request, VPN access, password reset, onboarding, offboarding
- Threaded comments — public and internal-only
- Append-only audit log with before / after values
- End-user self-service portal — branded, mobile-friendly
KB-127 covers this rollback. Linking.
AI-assisted endpoint discovery.
Lightweight Windows agent installs via MSI / GPO and auto-inventories every endpoint: hardware, installed software, OS version, BIOS serial, network interfaces, logged-in user. Built-in machine learning models dynamically map software dependency trees and flag anomalous configs automatically.
- Hardware: CPU, RAM, disks, manufacturer, model, BIOS serial
- Installed software with version + publisher (HKLM uninstall keys)
- Network: MAC, IP, interface name
- Deployable via GPO with our self-signed Trusted Publisher cert
| Hostname | OS | RAM | User | Last seen |
|---|---|---|---|---|
| LT-FIN-014 | Windows 11 Pro | 16.0 GB | priya.mehra | 2h ago |
| LT-DEV-022 | Windows 11 Pro | 32.0 GB | arun.k | 14m ago |
| WS-OPS-101 | Windows 10 Pro | 8.0 GB | rohit.s | 5h ago |
| LT-MKT-008 | Windows 11 Pro | 16.0 GB | kavya.r | 30m ago |
AI-guided continuous audit.
Every system event, remote command, and configuration update is parsed and mapped directly to standard compliance frameworks like ISO 27001, DPDP Act 2023, and SEBI CSCRF. AI rules flag anomalies or unauthorized security deviations in real time.
- Append-only — events cannot be edited or deleted
- Surfaced inline on the ticket detail page, not a separate "audit module"
- Role-based access · admin / agent / requester
- Microsoft Entra ID single sign-on supported
| When | Who | Event | Detail |
|---|---|---|---|
| 09:14 | Priya M. | created | INC-00214 · high · Software Issue |
| 09:18 | system | assigned | → Arun K. |
| 09:21 | Arun K. | status_changed | open → in_progress |
| 09:21 | Arun K. | comment_added | "Reproduced on a clean profile..." |
| 09:24 | Arun K. | comment_added | internal · "KB-127 covers..." |
Modules
All in. No add-ons.
Every module below is part of the platform — no per-module, per-user, or per-endpoint licence.
Service Operations
- Incident Management
- Service Request Management
- Self-Service Portal
- Knowledge Base phase 3
Service Governance
- SLA Management
- Audit & Compliance Logging
- Change Management phase 3
- Problem Management phase 3
Endpoint & Reporting
- Asset Discovery Agent included
- Patch Management phase 4
- Reporting & Dashboards phase 3
- Microsoft Entra SSO
Built for regulated industries
Audit-ready by default.
OctoAssist's data model is designed around the artefacts assessors actually sample — change records, role-based access, SLA evidence, and continuous asset inventory.
- A.5.18 Access rights — RBAC + audit log
- A.5.32 IP & software inventory
- A.8.16 Monitoring activities
- A.8.32 Change management
- Personal-data minimisation in tickets
- Role-based access on portal data
- Auditable consent trail
- Right-to-erasure operational pattern
- Continuous asset inventory of regulated endpoints
- Patch posture for systems supporting REs
- Change-management evidence sampling
- Incident response timelines and audit log
Engagement model
Five weeks to go-live. Six months of hypercare. Three years of bug-fix coverage.
- Week 1Discovery & Design
Workshop, service catalogue, SLA matrix, role design
- Week 2Provisioning
Environment setup, branding, RBAC, categories, workflows
- Week 3Configuration
Asset Agent rollout, KB seeding, Entra integration
- Week 4UAT
Test scripts, end-user validation, defect closure
- Week 5Go-Live
Admin & end-user training, cutover, knowledge transfer
See it. Try it. Decide.
Walk-through call, sandbox access, or a costed proposal — whichever's most useful for where you are.
- Emailinfo@thirdoctopus.com
- HQMumbai, India
Reproduced on a clean profile. Looks like the recent Office update — rolling back.